Terms of Service

Terms of Service

These Terms set out the rights, obligations and responsibilities between ENTERNEXT (the "Company") and customers who use the ISSYMO service operated by the Company. They apply to website, web app and app production as well as to the maintenance subscription.

This document is a translation of the Korean original. If the translation and the Korean original differ, the Korean original prevails.

Effective 2026-10-19

Article 1 (Purpose)

The purpose of these Terms is to set out the conditions and procedures for using the website, web app and app production services and the maintenance subscription service provided by the Company (the "Service"), and the rights, obligations and responsibilities of the Company and the customer.

Article 2 (Definitions)

1. "Customer" means an individual or business that agrees to these Terms and orders or uses the Service.

2. "Fixed-price product" means a product whose basic scope and starting price are set in advance, such as the Landing website and the custom-feature website (Basic · Standard).

3. "Quote-based product" means a product whose scope and price are set separately through a request form and a meeting, such as web apps · apps and Enterprise.

4. "Maintenance subscription" means a service that provides hosting, small edits, security checks, monthly reports and similar work on a monthly basis after launch.

5. "Design draft" means an interim design or development result delivered during production for the customer to review.

6. "Launch" means making the finished result accessible to anyone on the domain designated by the customer.

Article 3 (Effect and Amendment of the Terms)

1. These Terms take effect when they are posted on the Service screen or otherwise notified to the customer.

2. The Company may amend these Terms to the extent that doing so does not violate applicable laws. When it does, it will post the effective date and the reason for the amendment on the Service screen from 7 days before the effective date. Amendments unfavorable to the customer will be posted 30 days in advance and notified individually by email or text message.

3. If the customer does not agree to the amended Terms, the customer may stop using the Service and terminate the contract. If the customer does not express refusal between the notice and the effective date, the customer is deemed to have agreed to the amendment.

4. Matters not set out in these Terms are governed by the Act on the Consumer Protection in Electronic Commerce, Etc., the Act on the Regulation of Terms and Conditions, other applicable laws, and commercial practice.

Article 4 (Content of the Service)

1. The Company provides the following services. (1) Fixed-price products: Landing website, custom-feature website (Basic · Standard) (2) Quote-based products: web apps · apps, Enterprise (3) Maintenance subscription (4) Other optional services the Company may additionally define

2. The scope, number of pages, number of revisions and production period of each product are shown as numbers on the order form and the pricing page. Where the stated content is more specific than these Terms, the content of the order form prevails.

3. Every product includes basic search engine settings (SEO) and structural settings for visibility in generative AI (GEO). However, this means having a structure that can be found; it does not guarantee any particular ranking or visibility.

Article 5 (Orders and Formation of Contract)

1. For fixed-price products, the contract is formed when the customer completes the order form and completes payment.

2. For quote-based products, the contract is formed when the customer submits a request form, a meeting is held, the customer agrees to the quote presented by the Company, and the customer completes payment (or payment of the deposit).

3. For the maintenance subscription, the contract is formed when the customer applies for the subscription and the first payment is completed, and it then renews automatically on the same day each month.

4. The Company may decline an order or terminate the contract in the following cases. (1) False information has been provided (2) Production of content that violates laws or public order and good morals has been requested (3) Materials that infringe the rights of others have been provided (4) Other cases in which normal production is judged to be difficult

Article 6 (Fees and Payment)

1. Service fees follow the amounts shown on the pricing page and the order form, and whether value-added tax is included is stated on the payment screen.

2. Payment can be made by credit card, bank transfer or other payment methods provided by the Company. Payment information is processed by an electronic payment gateway (PG), and the Company does not store card numbers or other payment information.

3. Quote-based products may be paid in a deposit and a balance according to the schedule set in the quote. The balance must be paid before launch, and if payment is delayed, the launch schedule may be delayed accordingly.

4. Only the options selected on the order form are added to the total, and options added during production follow the price at the time they are added.

Article 7 (Production Period and Provision of Materials)

1. The production period is counted from the next business day after the day the customer has delivered all materials needed for production (logo, photos, text, business information, etc.).

2. The customer must provide the materials requested by the Company in good faith, and if materials are provided late, the production period is extended accordingly. If there is no reply for 30 days after materials are requested, the Company may put production on hold.

3. Materials provided by the customer must be materials to which the customer holds lawful rights or for which the customer has obtained permission to use, and the customer is responsible for any disputes arising from them.

4. If the customer selects options that help prepare materials, such as AI image creation or copywriting, the schedule for those options is added to the production period.

Article 8 (Number of Revisions)

1. Fixed-price products include the basic number of revisions shown on the order form. A revision means changes within the scope of the delivered design draft, such as colors, text, image replacement and layout adjustments.

2. Revisions beyond the basic number, and requests that change the scope, such as adding pages or features, are handled through the "Extra revisions" option or a separate quote.

3. If the customer gives no feedback within 7 days of receiving a design draft, the customer is deemed to have agreed to that design draft and work proceeds to the next stage.

Article 9 (Acceptance Review and Launch)

1. When production is complete, the Company delivers a review address to the customer, and the customer reports the result of the review within 7 days.

2. The Company corrects errors found during the review free of charge. However, new requirements follow the revision rules in Article 8.

3. If the customer agrees to launch or gives no feedback within the review period, the Company launches the result on the domain designated by the customer, and delivery is deemed complete at that point.

4. Access needed for launch, such as the domain and hosting account, is provided by the customer or prepared by the Company as an agency option.

Article 10 (Withdrawal of Order and Refunds)

1. Before production starts (before materials are received and planning begins), the customer may withdraw from the contract at any time, and the Company refunds the full amount paid.

2. After a design draft has been delivered, the Service is deemed to have been substantially provided, and refunds are made according to progress on the following basis. (1) After the first design draft is delivered ~ before revisions begin: 50% of the amount paid (2) After revisions begin ~ before the acceptance review: 20% of the amount paid (3) After the review address is delivered: no refund

3. For quote-based products, refund terms may be set separately in the quote; if they are not, the terms of this Article apply mutatis mutandis.

4. If production becomes impossible for reasons attributable to the Company, the Company refunds the full amount paid.

5. Refunds are made to the payment method the customer used, within 3 business days from the date the reason for the refund is confirmed. Depending on the payment method, it may take longer for the refund to be reflected.

Article 11 (Use and Cancellation of the Maintenance Subscription)

1. The maintenance subscription includes hosting, up to 2 small edits per month (at the level of replacing text · images), security checks and a monthly report. The specific scope is shown on the pricing page.

2. The customer may request cancellation at any time through My Page or by email. On cancellation, the subscription ends on the last day of the current month's period that has already been paid. The current month's fee is not refunded.

3. When the subscription ends, hosting provided by the Company stops 30 days after the end date. Within that period, the customer may transfer the result and data, and the Company provides the files needed for the transfer.

4. If the monthly payment fails 2 times in a row due to a payment method error or similar reason, the Company may suspend the subscription after giving notice.

Article 12 (Intellectual Property Rights)

1. Once all fees have been paid and delivery is complete, the rights to the design and content of the result belong to the customer. However, the rights to common modules, templates, libraries and know-how held by the Company remain with the Company, and the customer may use them within the scope of the result.

2. The rights to materials provided by the customer, such as logos, photos and text, belong to the customer or the original rights holder.

3. The Company may feature screens of the delivered result and the business name in the Company's portfolio, case studies and promotional materials. The customer may refuse this by email at the time of contract or after delivery, and the Company will stop featuring it without delay after receiving the request.

4. Paid third-party fonts, images and plugins are licensed in the customer's name or handled by the Company as an agency option, and the party that used them bears responsibility for any use beyond the scope of the license.

Article 13 (Obligations of the Customer)

1. The customer must provide accurate information on the order form and request form and notify the Company without delay of any changes.

2. The customer must not use the result for purposes that violate laws or infringe the rights of others, and the customer is responsible for the content posted on the result.

3. The customer must not transfer or share the admin account, review address or other access provided by the Company with any third party.

Article 14 (Obligations and Disclaimers of the Company)

1. The Company strives to provide the Service continuously and stably in accordance with applicable laws and these Terms.

2. The Company does not guarantee results after launch, such as search engine rankings, inclusion in generative AI answers, number of visitors or sales. These depend on the policies of search engines and AI services, the competitive situation, and the passage of time.

3. The Company is not liable for damages caused by natural disasters, communication failures, failures of external services such as hosting · payment processing, or reasons attributable to the customer.

4. The Company is not liable for disputes arising from the content, accuracy or rights status of materials provided by the customer.

5. Even where the Company is found liable, the scope of compensation does not exceed the fees actually paid by the customer under the relevant contract. This does not apply in cases of intent or gross negligence on the part of the Company.

Article 15 (Protection of Personal Information)

The Company protects the customer's personal information in accordance with applicable laws and the Privacy Policy. Details such as the items collected, purposes of use and retention periods can be found in the Privacy Policy.

Article 16 (Dispute Resolution)

1. If a dispute arises in connection with the Service, the Company and the customer will first try to resolve it through good-faith consultation.

2. If the dispute is not resolved through consultation, the customer may apply for mediation to the Korea Consumer Agency, the Electronic Commerce Mediation Committee, or similar bodies.

3. If the dispute is still not resolved and litigation is necessary, the competent court shall be the court with jurisdiction under the Civil Procedure Act or the Seoul Central District Court.

Addendum

1. These Terms take effect on 2026-10-19.

2. Contracts concluded before these Terms take effect are governed by the terms in force at the time of contract or by individually agreed terms.

ENTERNEXT

CEO Kim Do-hyun · Business registration number 674-88-03733
50-1, Hakdong-ro 6-gil, Gangnam-gu, Seoul
contact@enternext.co.kr · 010-9243-6347